FAQs
We know online healthcare can feel daunting, so we’ve put together a list of the commonest questions we get asked
Pick the service you have questions about
- Delivery of medications & prescriptions
- Medical and Carer Certificates
- New referrals
- Repeat referrals
- “Change of specialist” referral letters
- Prescriptions and Medications
- Online GP Consultations
- Other Stuff
Yes, it is possible to get medical certificates online in Australia, if the doctor is appropriately trained and fully registered with AHPRA. These days it is quite common for Australian GPs and specialists to assess their patients via video consultation, for all sorts of health issues. You should expect the doctor to ask you some questions about your medical history and your symptoms, just as they would in a regular clinic. A medical certificate can be backdated by our doctors, subject to assessment, and provided the period of sick leave is very recent, e.g. within the past few days. The date of the consultation appears at the top of the certificate, and the relevant dates of sick leave are stated in the certificate also.
A medical certificate issued via an appropriately conducted online assessment is a legal document, just the same as one you’d receive in a clinic. For more information on your rights as an employee go to www.fairwork.gov.au .
It is also important to note that an online doctor may occasionally advise you to see a doctor in person instead, for example, if they assess that you are more significantly unwell and a physical examination is needed.
- For most people, our Pharmacy Concierge Service, at $8.99, is the cheapest and quickest delivery option- it means we will send your prescription by fax/email to your local pharmacy immediately, and you can have your medication in your hand within a few hours (Monday to Friday).
- If you choose mail delivery instead your order will be delivered via Australia Post, and you will receive a tracking number so you can follow it.
- Delivery times may be affected by factors such as covid-19, weekends and public holidays.
- Standard Delivery costs $11.99 and normally takes 5 to 7 business days
- Express Delivery costs $14.99- if you place your order before 1pm AEST, your order will arrive the next business day. If you place your order after 1pm AEST, your order will arrive within 1-2 business days. **Please note covid-19 restrictions may impact Australia Post timelines**
- If you have queries about your order at any point, email us at info@qoctor.com.au.
- Our customer service team is also available via live chat from 8:30am to 9pm Monday to Friday and Saturday 8:30am to 12:30pm.
- This depends on whether you have chosen standard post or express delivery.
- If you paid for express post to be delivered to QLD, WA or NT, your order will be “pending” until it arrives in your state (Australia Post terms & Conditions). If your order has exceeded the expected delivery time frame provided please email info@qoctor.com.au
- If you ordered by standard post, your order will be “pending” until it is due to be delivered. Often this is closer to the 5th-7th business day. If your order has exceeded the expected delivery time frame of 5-7 business days provided please email info@qoctor.com.au
- Please note that covid-19 may impact Australia Post timelines.
- To avoid postal delays, we recommend you select our pharmacy concierge service as your preferred delivery option instead- then we can send your prescription electronically to your local pharmacy, so you can have your medication in your hands within a few hours (Monday to Friday)
Yes, an online medical certificate from one of our doctors is a legal document and contains all the appropriate information you’d expect- including relevant dates, full professional details of the doctor, and their signature. Qoctor has issued over 50,000 online medical certificates to date. Our service is supported by employees and employers alike.
An employee must inform their employer if intending to take sick leave or carer’s leave. This has to be done as soon as possible, but can be after the leave has started. It should be specified how long the absence from work will be, or is expected to be.
An employer can ask an employee to give evidence that confirms they took leave because they were unable to work because of an illness or injury, or needed to care for an immediate family or household member who was experiencing illness, injury, or unexpected emergency.
Employers are entitled to ask employees for evidence for as little as 1 day or less off work.
An employee who does not provide their employer with evidence when asked may not be entitled to be paid for sick leave or carer’s leave.
An award or registered agreement can specify the circumstances in which an employee must give evidence to their employer and what type of evidence is required. The type of evidence requested must be reasonable in the circumstances.
Medical certificates and statutory declarations (stat decs) are considered acceptable forms of evidence. Although there are no strict rules on what type of evidence should be provided by an employee, the evidence has to convince a reasonable person that the employee was genuinely entitled to the leave.
What about medical appointments and planned surgery?
Medical appointments and elective surgeries that are pre-arranged can only be covered by sick leave if an employee is unable to work because of an illness or injury. It will depend on each individual circumstance. An employer can ask for evidence from an employee to confirm that they were unfit for work. This can help decide whether an employee should be paid sick leave or a different type of leave/entitlement.
Employers attending medical appointments
It is not considered reasonable for an employer to attend a medical appointment with an employee, unless the employee requests it. It is also not considered reasonable for an employer to contact the employee’s doctor to obtain information.
Further information about Australian law relating to sick leave and your rights as an employee can be found at www.fairwork.gov.au
Qoctor takes data security very seriously. Our website has 256 bit SSL data encryption and authentication. And we do not share your information with third parties.
As per Australian guidelines, the standard requirements for a medical certificate are:
- Name and address of the doctor issuing the certificate
- Name of the patient
- Date on which the examination took place
- Date on which the certificate was issued
- Date(s) on which the patient is or was unfit for attendance
- A diagnosis is not usually required. If it is a requirement for a diagnosis to be provided, the doctor should inform the patient and only proceed to include the diagnosis following the express consent of the patient.
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- Complete our online questionnaire- for most repeat prescriptions, start here. For contraception, erectile dysfunction, hair loss, jet lag, premature ejaculation, delaying a period and chlamydia treatment, start here.
- You may need a brief video consultation with one of our experienced doctors
- The quickest delivery option for your prescription is via our Pharmacy Concierge Service- we will coordinate getting your script to your local pharmacy immediately via fax/email, we’ll check their stock and we’ll contact you once it’s ready to be filled.
- Alternatively you can have a paper prescription sent by Australia Post to an address or pharmacy of your choice.
- We can also deliver certain medications directly to you via post from our Australian partner pharmacies- including the contraceptive pill, medication for erectile dysfunction, hair loss, jet lag, delaying a period, premature ejaculation, genital herpes, bacterial vaginosis and chlamydia treatment.
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- Our questionnaires are carefully designed to ask the questions a GP would ask you in person, and will help us streamline your assessment.
- In most cases you will also be required to have a video consultation.
- This is due to safety and to ensure the medication is right for you.
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- Standard shipping (5-7 business days) costs $11.99
- Express post (1-2 business days) costs $14.99
- Our Pharmacy Concierge Service fee is less than standard delivery, at $8.99, and means we will immediately send your prescription electronically to your local pharmacy, so you can have your medication in your hands within a few hours (Monday to Friday). As postal delivery has been impacted by Covid-19, we recommend this delivery option.
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- If you have chosen to have medication delivered by post, the total cost will include the doctor’s consultation fee, the price of the medication, plus postage.
- The medication price depends of the type and quantity of medication, and may vary from time to time, subject to market forces which Qoctor can’t control- but we’ll always be competitive.
- Standard Post is $11.99 and Express Post is $14.99
- Instead of having medication delivered, you may prefer to try our Pharmacy Concierge Service as a faster delivery option. For $8.99 (less than standard delivery) we will send a prescription electronically to your local pharmacy, so you can have your prescription in your hands within a few hours (Monday to Friday). This is usually the fasted and cheapest delivery option.
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- We use Australia Post and you will receive an email with a link to track your parcel’s location
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- You can choose to have a paper prescription posted to you
- For some treatments you can choose to get the actual medication (tablets) posted to you- this includes the contraceptive pill, treatment for erectile dysfunction, premature ejaculation, genital herpes, chlamydia, bacterial vaginosis, jet lag, hair loss or to delay a period.
- Instead of having medication delivered, you may prefer to try our Pharmacy Concierge Service as a faster and cheaper delivery option. For less than standard delivery ($8.99) we will send a prescription electronically to your local pharmacy, so you can have your prescription in your hands within a few hours (Monday to Friday)
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- Yes, in many cases this is possible.
- The number of repeats issued depends on the particular treatment and is subject to the doctor’s assessment and safety.
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- For a certain number of conditions (including the contraceptive pill, treatment for erectile dysfunction, premature ejaculation and hair loss), there may be some repeats available to you via your Qoctor account.
- To access these, log in and select ‘My profile then select ‘my prescriptions & repeats’. You may then see an option to order your desired repeat, if available.
- There is no additional doctor fee to access this repeat, however there will be a small fee to cover postage.
- Once payment has been completed the prescription/medication will be sent by Australia Post.
- The price of medication may vary from time to time, subject to market forces which Qoctor can’t control- but we’ll always be competitive.
- Please note that if you got your original prescription posted to you, or to a local pharmacy for a condition not listed above, the repeats will usually NOT be available via your Qoctor account- instead they’ll be included on the original prescription that we sent you/your pharmacy, so check your prescription/ ask your pharmacist if you’re not sure.
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- If you have ordered medication delivery via Qoctor, this will come from an Australian Pharmacy working in partnership with us.
- Our pharmacists must adhere to very strict guidelines to ensure all medications are genuine, safe and issued with appropriate instructions on use
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- Yes! All our medications are issued by a fully registered Australian Pharmacist and meet all Australian regulatory standards
- You will have the option of a choosing between a branded medication and the cheaper generic equivalent
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- Medications can be bought as either generic or branded medications
- Both contain identical medications and are equally effective. However branded medication generally cost more
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- Yes, for many medications we can now provide PBS prescriptions.
- For the moment, we are unable to offer “authority” or “stream-lined authority” prescriptions- if your medication falls into these particular categories, we may still be able to offer you a private prescription, if you wish.
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- Qoctor prescriptions are legal documents. They contain all the information required for a pharmacist to dispense your medication
- Your pharmacist can easily verify the authenticity of the prescription via our website
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- Seeing an online doctor may be a new experience for many.
- You can rest assured that every doctor on the Qoctor team is a licensed, registered & fully insured doctor based in Australia.
- Qoctor adheres to the highest clinical standards.
- Every document you receive from Qoctor will quote the AHPRA registration number and Medicare provider number of the relevant doctor- you can easily view the doctor’s registration details on the AHPRA website.
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- Yes, all our certificates are provided after an appropriate, detailed telehealth consultation, with a registered doctor based in Australia. Our certificates have exactly the same validity as a certificate issued in person, in a clinic, following appropriate an assessment.
- Online/telehealth services are now commonplace across Australia, and the same professional standards apply to both telehealth and in-person doctors’ appointments.
- If you provide a medical certificate or carer’s certificate to your employer which has been issued by a Qoctor doctor, occasionally they may wish to know more about our service. They can use the ‘contact us’ section from the main menu on the website, or live chat on the bottom right corner of the screen. We’ll be happy to explain our service to them, and how it works.
- Of course, patient confidentiality is paramount- we’ll never share any of your personal information or health details with your employer or any other third parties without your express permission.
- Finally, we have a user friendly “certificate validity checker” for employers, so they can verify that the medical certificate you give them is authentic, if they wish. This can be accessed through the “for employers” section in the main menu, OR start <here>.
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- Just follow the website instructions – you can choose a timeslot for your video consultation with the online doctor.
- Ensure you are online on the video platform when your appointment is scheduled (don’t forget there may be a time difference, depending where you live. Our time slots are AEST)
- To get online for your appointment, you should receive an SMS and email 30 minutes prior to your appointment with a link to the video platform. Once your time slot begins, click on this link and you should find yourself in the video waiting room.
- The doctor will connect with you shortly, during the allotted time period. They will ask you questions about your health and the reason you need a certificate, They will also ask some questions to make sure you are not seriously unwell.
- After your appointment, subject to assessment, your medical certificate will be immediately uploaded to your Qoctor account and emailed to you as a downloadable PDF.
- Please note, the doctor assesses you and feels you need to see a doctor in person, they may refund you and advise you what you need to do next.
- Click on the link ‘change consult time’ within the confirmation email and then select a time slot of your choice
- Alternatively you can access your profile on the website, and click on ‘change consult time’
- This can be done up to 15 minutes before your scheduled appointment slot.
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- You will receive your downloadable certificate within moments of your video consultation- it’ll be uploaded to your Qoctor account, and it will be emailed to you as a PDF attachment.
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- We will try to contact you firstly on the video platform and then on your mobile number if there is no answer.
- If we are still unable to get hold of you, we will send you a link via email which will allow you to book another later appointment for free, if you wish. You will have 48 hours to rebook, after which time the link will expire.
- Occasionally, following your video consultation, the online doctor may feel you need to be assessed in person. They may advise you that your symptoms require a physical examination, for safety reasons.
- In that case, you will be refunded and advised what to do next.
Can I get a backdated medical certificate?
In most situations, it is possible to get a backdated medical certificate with Qoctor, provided certain conditions are met, and subject to the doctor’s assessment. A doctor can certify that a period of illness has occurred prior to the date of the actual consultation/examination, as long as this illness/sick leave took place recently- i.e within the last few days.
The date of the consultation will appear at the top of the medical certificate (this is a legal requirement for all medical documents). The certificate will also state that you were unwell and unable to attend work or scheduled activities on the dates in question, which may include days in the recent past.
Some other online providers do not offer backdated certificates, often because they do not actually conduct a video consultation with the patient to discuss the situation properly. At Qoctor, we have a video consultation with every patient, for safety, thoroughness and to allow us this flexibility in certifying for the dates the patient needs, in a responsible way.
Furthermore, employees are sometimes incorrectly advised about this issue by their employers or others, i.e they are led to believe that getting a medical certificate relating to previous dates is not allowed. However, Australian employment law clearly states that it is allowable for employees to obtain a medical certificate after the period of sick leave in question. According to www.fairwork.gov.au : “an employee has to let their employer know that they are going to take sick or carer’s leave. This has to be done as soon as possible, and can be after the leave has started. They should also specify how long they will be off or expect to be off work”.
An exception to this is when too much time has elapsed since the period of sick leave (for example, it was weeks or months in the past)- in this case a doctor may not be able to offer a backdated medical certificate. If our online doctor is unable to issue you with a certificate for this (or any other) reason, Qoctor offers a full refund.
- We do not currently offer these services, and recommend you see your regular GP
- Please register for updates about upcoming new services
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- Most employers will accept a PDF copy of your certificate- and they can go online to check its validity (though patient confidentiality is always maintained, your personal information is not shared).
- We have issued over 52,000 certificates across Australia and have never had a certificate rejected.
- Unfortunately we are unable to supply a paper copy of your online certificate, but you can obviously print out the document yourself if necessary. It will contain all the required information, including the doctor’s credentials, AHPRA registration number and their signature.
- All certificates are generated electronically- we are a paperless practice as this improves efficiency and is kinder to the environment.
- It’s a letter that allows you to attend a specialist you’ve never consulted before
- qoctor can currently write new referral letters for you to see the following specialists:
- A surgeon for a vasectomy
- A dermatologist for acne
- A gynaecologist for insertion of a contraceptive coil
- A surgeon for a circumcision (for you or for your child)
- A respiratory specialist or lab for sleep studies (testing for sleep apnoea)
- An ophthalmologist for laser eye surgery
- A plastic surgeon for a variety of cosmetic procedures
- Simply enter the details our website requests – these are put into the letter that the online doctor will write
Once you have completed the online assessment for your specialist referral, and made payment, the doctor will review your request. This process often takes a matter of minutes, but it can take an hour or two at busy times (or till the next morning if you make the request outside business hours- i.e. later than 9pm). If they have all the information they need, the doctor will then issue the referral letter- you will be notified via email that you can now download it.
If you are already waiting at your specialist’s office, and need your letter in a hurry- just let our customer service team know via live chat (located on our home page)- they’ll prioritise your letter, and have it sent through to your email, so you can download it from your account as soon as possible.
Yes. In Australia, Medicare card-holders can generally claim a Medicare rebate when they see a specialist doctor, once they have a valid specialist referral letter written by a GP. A valid specialist referral is less than 12 months old, and states the name of the specialist you wish to attend, as well as relevant health information.
The consultation fee to get a specialist referral letter online from Qoctor is $22.99. As Qoctor is a private telehealth service, there is no Medicare rebate for this online doctor fee. However, as noted above, the specialist referral letter will allow you to claim a Medicare rebate when you proceed to see the specialist.
- You will receive your downloadable referral letter typically within a few hours of paying. This will be sent to you in the form of an email & also stored on your profile. If you require it urgently, our customer service team can assist you. Send an email to info@qoctor.com.au
A specialist referral letter:
- makes you eligibility for certain Medicare rebates (if you have a valid Medicare card), so a specialist visit will usually cost you less out of pocket.
- provides key information about your health to the specialist
- gives the specialist details of your regular GP, which makes sure your important health information is stored in one place.
Getting a repeat specialist referral letters – most specialists in Australia require their patients to provide a new referral letter from a GP every 12 months, when their previous one expires. This makes the patient eligible for certain Medicare rebates. If you do not have an up-to-date referral letter when you see your specialist, the specialist appointment may cost you more.
To get a repeat specialist referral letter, go to the Qoctor specialist referrals page, and select “repeat specialist referral”. Getting a repeat specialist referral letter via Qoctor costs $22.99. You will need to answer a few online questions relating to your health. The doctor will go through this information and will complete the referral letter (subject to assessment). It will usually take less than an hour or so to receive your letter, during business hours (8am-9pm AEST). If you need it faster (for example, if you are already at your specialist waiting room), just use the live chat on the homepage of the website, and the customer service team will be able to get it done for you more quickly. To get a repeat referral letter from Qoctor, start here.
To get a specialist referral letter, go to the Qoctor specialist referrals page, and select the type of letter you need. A repeat referral letter via Qoctor costs $22.99. You will need to answer a few online questions relating to your health. The doctor will go through this information and will complete the referral letter (subject to assessment). It will usually take less than an hour or so to receive your letter, during business hours (8am-9pm AEST). If you need it faster (for example, if you are already at your specialist waiting room), just use the live chat on the homepage of the website, and the customer service team will be able to get it done for you more quickly. To get a repeat referral letter from Qoctor, get started here.
Why do patients need a referral letter to see a specialist?
A referral letter:
- provides eligibility for certain Medicare rebates, so the visit will usually cost you less out of pocket.
- provides key information about your health to the specialist
- allows the specialist to correspond to your GP, which makes sure your important health information is stored in one place.
Getting a repeat specialist referral letters – most specialists in Australia require their patients to provide a new referral letter from a GP every 12 months, when their previous one expires. This makes the patient eligible for certain Medicare rebates. If you do not have an up-to-date referral letter when you see your specialist, the specialist appointment may cost you more.
New referral letter – A new referral letter allows you to see a new specialist for the first time. By bringing a referral letter to your specialist appointment, it allows eligibility for certain Medicare rebates and the consultation may cost you less. A new referral letter costs $22.99. You will need to answer a few online questions relating to your health. The doctor will go through this information and will complete the referral letter (subject to assessment). It will usually take 1-2 hours to receive your letter, during business hours (8am-9pm AEST). If you need it faster (for example, you are already at your specialist waiting room!), just hop on the live chat on the homepage of the website, and the customer service team may be able to get it done for you more quickly. Get started here.
Please nte Qoctor provides new referrals only for a specific range of issues which include:
- referral to a dermatologist for assessment/management of acne
- referral to a sleep physician for assessment/management of sleep apnoea
- referral to a urologist for a vasectomy
- referral to a gynaecologist for insertion of an IUD
- referral to an eye specialist for laser eye surgery
“Change of specialist” referral letter – For a “change of specialist” letter, you must already have in your possession a valid referral letter that is less than one year old. This is a service you may find useful if you decide to see a different specialist than the one first suggested by your GP. This situation can arise if a specialist’s waiting list turns out to be too long, and you want to try someone with a shorter wait time. You must take BOTH referral letters to your appointment- the original one and the change of specialist letter provided by Qoctor. The cost of a change of specialist referral letter is $22.99. You will need to answer a few online questions relating to your health. The doctor will go through this information and will complete the referral letter (subject to assessment). It will usually take 1-2 hours to receive your letter, during business hours (8am-9pm AEST). If you need it faster (for example, you are already at your specialist waiting room!), just hop on the live chat on the homepage of the website, and the customer service team may be able to get it done for you more quickly. Get started here.
The online consultation fee to get a specialist referral letter from Qoctor is $22.99. As Qoctor is a private telehealth service, there is no Medicare rebate for this online doctor fee. However, the referral letter will allow you to claim a Medicare rebate when you see the specialist.
What is a repeat specialist referral letter?
A repeat specialist referral is a letter from a GP to a specialist you have seen in the past. It includes the medical reason for seeing the specialist, and other health information. Referral letters expire after a period of time (usually a year). In Australia, Medicare card-holders can claim a rebate when they see a specialist doctor, once they have a specialist referral letter written by a GP. In the past, if you needed a referral letter, you had to see a GP in person to get one. But seeing an online doctor via telehealth is now an easy alternative.
Once you have completed the online assessment for your specialist referral, and made payment, the doctor will review your request. This process often takes a matter of minutes, but it can take an hour or two at busy times (or till the next morning if you make the request outside business hours- i.e. later than 9pm). If they have all the information they need, the doctor will then issue the referral letter- you will be notified via email that you can now download it.
If you are already waiting at your specialist’s office, and need your letter in a hurry- just let our customer service team know via live chat (located on our home page)- they’ll prioritise your letter, and have it sent through to your email, so you can download it from your account as soon as possible.
Yes. In Australia, Medicare card-holders can generally claim a Medicare rebate when they see a specialist doctor, once they have a valid specialist referral letter written by a GP. A valid specialist referral is less than 12 months old, and states the name of the specialist you wish to attend, as well as relevant health information.
The consultation fee to get a specialist referral letter online from Qoctor is $22.99. As Qoctor is a private telehealth service, there is no Medicare rebate for this online doctor fee. However, as noted above, the specialist referral letter will allow you to claim a Medicare rebate when you proceed to see the specialist.
You will receive your downloadable repeat referral letter very shortly after completing the online assessment and payment. This will be sent to you in the form of an email, or you can just log in to your Qoctor account and find it under your orders ready to download. We do not generally send the letter direct to the specialist- so you’ll need to either print it out and take it with you to your appointment OR email it onwards to your specialist.
The process may take slightly longer at busy times. If you place an order outside business hours- i.e. later than 9pm, it may not be completed till the following morning. If you require the letter urgently, our customer service team can assist you. Use the live chat option on our home page, which is active throughout the day from 830AM till 9PM. OR send an email to info@qoctor.com.au.
- Provided you are already known to the specialist and the repeat referral is simply to continue follow-up with that specialist, qoctor can refer you to any specialist in Australia
- If another doctor or GP has referred you to a specialist within the last year but you now wish to see another specialist within the same specialty, this letter will allow you to do so
- You may wish to use this service if, for example there is a shorter waiting time
- In order to use this service, you must already have in your possession a valid referral letter that will be less than 1 year old when you see the specialist
- Simply enter the details our website requests – these are put into the “change of specialist” covering letter that qoctor will write
- You must take both letters to the appointment
The cost of getting a “change of specialist” referral letter from Qoctor is $22.99.
For a “change of specialist” letter, you must already have in your possession a valid referral letter that is less than one year old. This is a service you may find useful if you decide to see a different specialist than the one first suggested by your GP. This situation can also arise if a specialist’s waiting list turns out to be too long, and you want to try someone with a shorter wait time. You must take BOTH referral letters to your appointment- the original one, and the “change of specialist” letter provided by Qoctor.
To get this letter, you will need to answer a few online questions relating to your health. The doctor will go through this information and will complete the referral letter (subject to assessment). It will usually take 1-2 hours to receive your letter, during business hours (8am-9pm AEST). If you need it faster (for example, you are already at your specialist waiting room!), just hop on the live chat on the homepage of the website, and the customer service team may be able to get it done for you more quickly. Get started here.
- No. The specialist you see must work in the same speciality as that specified in your original referral letter
Once you have completed the online assessment for your specialist referral, and made payment, the doctor will review your request. This process often takes a matter of minutes, but it can take an hour or two at busy times (or till the next morning if you make the request outside business hours- i.e. later than 9pm). If they have all the information they need, the doctor will then issue the referral letter- you will be notified via email that you can now download it.
If you are already waiting at your specialist’s office, and need your letter in a hurry- just let our customer service team know via live chat (located on our home page)- they’ll prioritise your letter, and have it sent through to your email, so you can download it from your account as soon as possible.
In Australia, Medicare card-holders can generally claim a Medicare rebate when they see a specialist doctor, once they have a valid specialist referral letter written by a GP. A valid specialist referral is less than 12 months old, and states the name of the specialist you wish to attend, as well as relevant health information.
The consultation fee to get a specialist referral letter online from Qoctor is $22.99. As Qoctor is a private telehealth service, there is no Medicare rebate for this online doctor fee. However, as noted above, the specialist referral letter will allow you to claim a Medicare rebate when you proceed to see the specialist.
- You will receive your downloadable change of specialist referral letter typically within a few hours of paying. This will be sent to you in the form of an email & also stored on your profile. If you require it urgently, our customer service team can assist you. Send an email to info@qoctor.com.au
- qoctor can refer you to any specialist in Australia – but they must work in the same specialty as that to which you were first referred
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- Currently there is no medicare rebate for our services. This is a privately billed online GP service.
- If the details you provide on your referral questionnaire or patient profile are incorrect and you later wish to change them, you’ll need to start again and make another payment
- We advise you to carefully check all information prior to submitting, to prevent any disappointment
- It won’t be long until you can access healthcare with GPs and a variety of other online doctors and healthcare workers via qoctor.com.au
- The future is coming (finally)!
- If there’s something that you’re frustrated about and you can’t understand why we’re not offering it online, please contact us and let us know. We’d love to help you get what you want, when you want it, how you want it!
- Don’t be shy!